Terms and Conditions

• "We", "Us", "Our" refers to Bid Tender Support, a UK-based tender and bid writing consultancy
• "You", "Your", "Client" refers to the individual or organisation engaging our services
• "Services" means tender writing, bid support, consultancy, and related services we provide
• "Agreement" means the contract formed when you accept our quote or engage our services
• "Deliverables" means the bid documents, tender responses, or other materials we create for you
• "Website" refers to https://bidtendersupport.co.uk

2.1 Our Services Include:

• Tender and bid writing for UK public sector opportunities
• Local authority and council tender support
• Bid strategy and consultancy
• Document review and quality improvement
• Pre-qualification questionnaire (PQQ) completion
• Framework application support
• Case study and example development

2.2 Service Scope: The specific services, deliverables, timelines, and fees will be detailed in a written quote or service agreement provided before commencement.

2.3 Professional Standards: We will provide services with reasonable skill and care, in accordance with professional standards expected in the bid writing industry.

3.1 Quote Validity: Written quotes remain valid for 30 days from issuance unless otherwise stated.

3.2 Acceptance: An Agreement is formed when you:

• Accept our written quote (verbally, in writing, or via email)
• Make a payment against our invoice
• Request us to commence work on your behalf

3.3 Cooling-Off Period: Under the Consumer Contracts Regulations 2013, you have 14 days from acceptance to cancel if you are a consumer. However, if you request us to begin work during this period, you acknowledge that your right to cancel may be affected.

4.1 Fixed-Fee Pricing: Our standard pricing starts from £399 for defined tender support services. Final pricing will be confirmed in writing based on project scope.

4.2 Payment Schedule:

• Full Payment Upfront: For projects under £1,500
• 50% Deposit: For projects over £1,500, with the balance due upon completion
• Milestone Payments: For large or complex projects, payments may be staged as agreed

4.3 Payment Methods: We accept bank transfer, debit/credit cards, and other methods as agreed.

4.4 Late Payment: Invoices are payable within 14 days of issue. Late payments may incur interest at 8% above the Bank of England base rate (Late Payment of Commercial Debts Act 1998).

4.5 Additional Costs: Any third-party costs (e.g., accreditations, certifications) will be itemised separately and require your approval before incurrence.

You agree to:

• Provide accurate, complete, and timely information required for tender preparation
• Supply necessary documentation (company policies, case studies, certifications, financial information)
• Review and approve drafts within agreed timeframes
• Respond to queries and clarifications promptly
• Notify us immediately of any changes to tender requirements or deadlines
• Ensure all information provided is truthful and not misleading
• Obtain necessary internal approvals and sign-offs

5.1 Delays: If client delays prevent us from meeting agreed deadlines, we reserve the right to adjust timelines or charge additional fees for expedited work.

6.1 Work Product: Upon full payment, you receive full ownership and intellectual property rights to the final deliverables we create specifically for your tender.

6.2 Pre-Existing Materials: We retain ownership of our methodologies, templates, frameworks, and proprietary tools used in service delivery.

6.3 Third-Party Materials: You warrant that all materials provided to us (logos, branding, content) do not infringe third-party intellectual property rights.

6.4 Portfolio Use: We may request permission to use anonymised case studies or examples of our work for marketing purposes. Your approval will be sought beforehand.

7.1 Mutual Confidentiality: Both parties agree to keep confidential all information disclosed during the engagement, except where:

• Required by law or court order
• Information is already in the public domain
• Information was independently developed
• Disclosure is necessary to perform the services

7.2 Data Protection: We process personal data in accordance with our Privacy Policy and UK GDPR requirements.

7.3 Duration: Confidentiality obligations survive termination of the Agreement indefinitely.

8.1 Our Warranties: We warrant that:

• Services will be performed with reasonable skill and care
• Deliverables will be our original work or properly licensed
• We have the right and authority to provide the services

8.2 No Success Guarantee: We cannot guarantee that any tender or bid will be successful. Success depends on multiple factors beyond our control, including competition, evaluation criteria, and client qualifications.

8.3 Accuracy of Information: We rely on information you provide. We are not responsible for errors or omissions resulting from inaccurate, incomplete, or late information.

8.4 Website Disclaimer: Our website is provided "as is" without warranties of any kind. We do not guarantee continuous, uninterrupted, or error-free operation.

9.1 Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by UK law

9.2 Subject to 9.1, our total liability for any claim shall not exceed:

• For Business Clients: The total fees paid by you for the specific services giving rise to the claim
• For Consumer Clients: A reasonable and proportionate amount as determined by UK consumer protection law

9.3 We shall not be liable for:

• Loss of profits, revenue, business, contracts, or anticipated savings
• Loss of data or corruption of data
• Loss of goodwill or reputation
• Any indirect, consequential, or special losses
• Tender rejection or failure to win contracts

9.4 Mitigation: You agree to take reasonable steps to mitigate any losses suffered.

10.1 Client Cancellation:

• Before Work Commences: Full refund minus 10% administration fee
• After Work Commences: Charges for work completed to date plus cancellation fee (25% of remaining balance)
• Within 7 Days of Deadline: No refund (due to resource commitment)

10.2 Our Right to Terminate: We may terminate the Agreement with written notice if:

• Payment is not received within agreed terms
• You breach these Terms materially
• You fail to provide required information despite reasonable requests
• Continuing would require us to act unlawfully or unethically

10.3 Refunds: Where applicable, refunds will be processed within 14 days to the original payment method.

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: acts of God, war, terrorism, pandemics, government restrictions, strikes, or failure of telecommunications/internet infrastructure.

If a force majeure event prevents performance for more than 30 days, either party may terminate the Agreement with written notice.

When using our website, you agree not to:

• Use the site for unlawful purposes or in violation of these Terms
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or malicious code
• Collect or harvest data using automated means
• Impersonate another person or misrepresent your affiliation
• Infringe intellectual property rights
• Upload offensive, defamatory, or inappropriate content

13.1 Informal Resolution: In the event of any dispute, we encourage you to contact us first to resolve the matter informally.

13.2 Mediation: If informal resolution fails, both parties agree to attempt mediation before pursuing legal action.

13.3 Jurisdiction: These Terms shall be governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.4 Consumer Rights: If you are a consumer, nothing in these Terms affects your statutory rights under UK consumer protection law.

14.1 Entire Agreement: These Terms, together with any written quote or service agreement, constitute the entire agreement between parties.

14.2 Amendments: We reserve the right to update these Terms. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

14.3 Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

14.4 Waiver: Failure to enforce any right or provision does not constitute a waiver of that right.

14.5 Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to a successor entity.

14.6 Third-Party Rights: No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

For questions or concerns about these Terms and Conditions: